Agenda

TBMA LAS VEGAS 2019 CONFERENCE

LAS VEGAS, NEVADA

2020 & BEYOND: LEGACY RESORTS AND THE HOSPITALITY INDUSTRY

November 19-21, 2019

Agenda Subject to Change

Tuesday 11/19/19

Registration begins at 12 noon

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2:00 pm – 3:30 pm

Breakout Session One – Board Member Workshop

Meet with your board member peers to discuss

key initiatives taken in 2019 and 2020 priorities

Phil Hixson – Stoneridge Resort

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2:00 pm – 3:30 pm

Breakout Session Two – Resort Manager Workshop

Meet with your resort manager peers to discuss

key initiatives taken in 2019 and 2020 priorities

Cindy Thomas – Stoneridge Resort

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3:30 pm – 4:45 pm

Welcome Reception

Hosted by Capital Vacations

Resort Delegate and Industry Professional Tabletop Networking

Wine, Cheese, Fruit & Crackers

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4:45 pm – 5:15 pm

Opening Remarks – The Future of Legacy Resorts

Shep Altshuler – TBMA/TimeSharing Today

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5:15 pm – 5:45 pm

Session 1 – Keynote Speaker:

The Evolving Timeshare Industry

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5:45 pm – 6:30 pm

Session 2 – Exceeding Expectations & Creating Meaningful Guest Experiences

Alex Chamblin – Capital Vacations

Jeremy Moser – LaTour Hotels & Resorts

Jan Samson – VRI

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6:30 pm – 7:00 pm

Session 3 – Owner Engagement and Non-Performing Inventory Solutions

Jay Anderson – Grand Pacific Resorts

Larry Roberts – QM Resorts

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7:00 pm – 8:30 pm

Dinner, Networking & Social Time

Cash Bar

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Wednesday 11/20/19

 

7:30 am – 8:30 am

Continental Breakfast

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8:30 am – 9:15 am

Session 4 – Reserves and Why RFP’s Matter

Gary Porter – Facilities Advisors International

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9:15 am – 10:00 am

Session 5 – Innovative Strategies in the Age of Airbnb

Adrian Garret – DAE,  Bob Mattei – RTX

Christopher McGill – Interval International,

Patricia Murphy – RCI

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10:00 am – 10:30 am

Session 6 – Updating Governing Documents and Best Practices

Robert Bone – Timeshare Board Law Group

Peter Grant – Grant Wolf Incorporated

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10:30 am – 10:45 am

Break

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10:45 am – 11:30 am

Session 7 – Branding in the Changing Hospitality Industry

Sally Grove – Wyndham Destinations

Bill Young – Capital Vacations

Scott MacGregor – Lemonjuice Solutions

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11:30 am – 12:00 noon

Session 8 – Property Improvement Planning &

On-site Engineering

Insights from our industry pros

Angel Delgado – Innovative Holiday Partners

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12:00 noon – 1:15 pm

Session 9 – Interactive Lunch:  Legislative Update

ARDA-ROC

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1:15 pm – 1:45 pm

Session 10 – Money Management

Stacy Dyer, Craig Huntington – Alliance Association Bank

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1:45 pm – 2:15 pm

Session 11 – Dealing with Delinquencies & Defaults

Outsourcing Collections and Deed Recovery Services

Lisa Weiler – Source Receivables Management

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2:15 pm – 2:45 pm

Session 12 – Decisive Management

Maintaining the status quo vs evaluating new options

Melanie Coffin – Lemonjuice Capital

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2:45 pm – 3:00 pm

Snack Break

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3:00 pm – 3:30 pm

Session 13 – Optimize Your Resort Insurance

Combine commercial and personal insurance

coverages to protect you and your resort

Terry Ford, Scott McGinness – Gregory & Appel

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3:30 pm – 4:15 pm

Session 14 – Resort Technology Update

Bob Ackerman – RNS Timeshare Management Software

Matt Brosius – SPI Software

Nate Strauss – Resort Data Processing

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4:15 pm – 5:45 pm

Session 15 – Tabletop Networking

Visit with our conference sponsor representatives

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6:00 pm – 8:00 pm

Dinner, Networking & Social Time

Hosted by Lemonjuice Capital   

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Thursday 11/21/19

 

8:00 am – 9:00 am

Continental Breakfast

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9:00 am – 9:30 am

Session 16 – Title Insurance Update

Ginger Matsukawa – First American Title Insurance Company

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9:30 am – 10:00 am

Session 17 – Revenue Generation

Repeat business from transient guests, travel clubs, & vacation clubs

Melanie Gring – Global Connections

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10:00 am – 10:30 am

Break

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10:30 am – 11:00 am

Session 18 – ADA Update

Lenora Wilson – The Carriage House

Dave Heine – Timeshare Escrow & Title

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11:00 am -11:30 am

Session 19 – The Resale Marketplace

Dennis DiTinno – Liberte Management

Joe Takacs – TOWB

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11:00 am -11:30 am

Session 20 – Human Resources and Staff Training

Paula DiPaola – Magic Tree Resort

Michael DiPaola – Sea Club IV

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12:00 noon – 1:00 pm

Session 21 – Interactive Lunch

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1:00 pm – 1:45 pm

Wrap-Up/Prize Drawings!

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1:45 pm – 2:45 pm

Post Meeting: Informal Networking/Reconnect with Contacts

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