Agenda

TBMA PHOENIX 2018 CONFERENCE

PHOENIX, ARIZONA

CREATING EXCEPTIONAL RESORTS & GUEST EXPERIENCES

November 11-13, 2018

Agenda Subject to Change

Sunday 11/11/18

Registration begins at 12 noon

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2:00 pm – 3:30 pm

Breakout Session One – Board Member Workshop

Meet with your board member peers to discuss key issues and priorities

Phil Hixson – Stoneridge Resort, Paula DiPaola – Magic Tree Resort

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2:00 pm – 3:30 pm

Breakout Session Two – Resort Manager Workshop

Meet with your resort manager peers to discuss key issues and priorities

Michael DiPaola – Sea Club IV

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3:30 pm – 4:45 pm

Welcome Reception

Resort Delegate and Industry Professional Networking

Wine, Cheese, Fruit, & Crackers

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4:45 pm – 5:15 pm

Opening Remarks – Creating Exceptional Resorts

The building blocks for successful resort management and memorable guest experiences

Shep Altshuler – TBMA/TimeSharing Today

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5:15 pm – 5:45 pm

Session 1 – Keynote Speaker: State of the Industry

Scott MacGregor – ARC

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5:45 pm – 6:15 pm

Session 2 – Maximizing Resort Profitability

Big ideas on cost containment, margin enhancement, and generating revenues

Nigel Lobo – Grand Pacific Resorts

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6:15 pm – 7:00 pm

Session 3 – Building Your Resort Brand

Expert insights and practical applications for defining your resort’s branding strategy

Jan Samson – VRI

Michael Grisar – Wyndham Destinations

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7:00 pm – 8:30 pm

Dinner, Networking & Social Time

Cash Bar

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Monday 11/12/18

 

7:30 am – 8:30 am

Continental  Breakfast

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8:30 am – 9:00 am

Session 4 – Funding for Resort Sustainability

The steps to take to improve your financial picture

Stacy Dyer, Craig Huntington – Alliance Association Bank

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9:00 am – 9:30 am

Session 5 – Defining Your Resort’s Viability

Sustainability as a timeshare, repurposing and hybrid solutions

Alex Krakovsky – Lemonjuice Capital Partners

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9:30 am – 10:00 am

Session 6 – Creating the Resort Experience 

Exceed expectations by taking these practical steps

Jeremy Moser – LaTour Hotels & Resorts

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10:00 am -10:30 am

Session 7 – Essentials of Resort Operations

Ease of access & transparency to owners, guest relations, email marketing, upsells/packages for rental guests, and guest rewards/point systems

Nate Strauss – Resort Data Processing

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10:30 am – 10:45 am

Break

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10:45 am – 11:30 am

Session 8 – Risk Management Update

Shifts in coverage and premiums caused by terrorism, active shooter situations, and extreme natural disasters

Chad Dorsey, Sean Visconti – Brown & Brown

Scott McGinness, Terry Ford – Gregory & Appel

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11:30 am – 12:00 noon

Session 9 – Reserves Planning Workshop

Learn the critical steps towards improving your reserves planning

Gary Porter – Facilities Advisors International

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12:00 noon – 1:15 pm

Session 10 – Interactive Lunch

RFP’s

Understanding the need for obtaining competitive bids

Kris Jamtaas – Welk Resorts

Paula DiPaola – Magic Tree Resort

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1:15 pm – 1:45 pm

Session 11 – Dealing with the Challenges of Exit Companies

Dave Heine -Timeshare Escrow & Title

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1:45 pm – 2:45 pm

Session 12 – Resort Renovation & Maintenance

The nuts & bolts!

Joe Aiello – Hotel Makeover

Scott Schreiber – MasterCorp

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2:45 pm – 3:00 pm

Snack Break

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3:00 pm – 3:30 pm

Session 13 – Collection Strategies Workshop

The how-to of recovering delinquent accounts and reducing bad debt to improve your financial outlook

Lisa Weiler- Source RM

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3:30 pm – 4:00 pm

Session 14 – Market Trends in Hospitality

OTAs, Vacation Clubs, Travel Clubs, and Guest Opportunities!

Melanie Gring – Global Connections

Sherri Weeks-Rivera – Grand Pacific Resorts

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4:00 pm – 4:15 pm

Break

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4:15 pm – 5:45 pm

Session 15 – Tabletop Networking

Visit with our conference sponsor representatives!

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5:45 pm – 8:00 pm

Dinner, Networking & Social Time

Cash Bar

 

Tuesday 11/13/18

 

8:00 am – 9:00 am

Continental Breakfast

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9:00 am – 9:50 am

Session 16 – The Perfect Exchange

Practical tips for optimizing your inventory and providing value to owners

Michelle Findlay – DAE

Chris McGill – Interval International

Patricia Murphy – RCI

Corina Violette – RTX

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9:50 am – 10:20 am

Session 17 – Timeshare Reservations Tech

Stay ahead of the curve with reservations solutions

Bob Ackerman – RNS Timeshare Management

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10:20 am – 10:30 am

Break

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10:30 am – 11:00 am

Session 18 – ADA

Addressing key issues on service animals and liability for non-compliance

Lenora Wilson – The Carriage House

Dave Heine – Timeshare Escrow & Title

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11:00 am – 11:30 am

Session 19 – Addressing Radical Changes in Buying Behavior and Technology

Buying behavior and technology are changing at a faster rate than anytime in human history and this presentation will consist of thoughts on how we can collectively adapt quickly with those changes.

Ryan Beachum – HelloVacay

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11:30 am – 12:00 noon

Session 20 – Legislative Update

Kevin Riley – ARDA-ROC

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12:00 noon – 1:00 pm

Session 21 – Interactive Lunch

Monetizing Association Inventory

Upgrades, swaps, Airbnb, and more!

Denise Luhman – Canada House Beach Club

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1:00 pm – 1:45 pm

Wrap-Up/Prize Drawings!

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1:45 pm – 2:45 pm

Post Meeting: Informal Networking/Reconnect with Contacts

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 Timeshare Board Members Association Conference