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Effective Strategies for Owner Engagement Webinar

January 14 @ 2:00 pm - 3:00 pm

Join webinar host/moderator & TBMA President Shep Altshuler along with panelists Alex Chamblin, SVP Resort Operations, Capital Vacations, and Paula DiPaola, Board President, Magic Tree Resort, for a dynamic conversation on Effective Strategies for Owner Engagement. The webinar conversation will cover these topics:

  • Objectives of owner engagement
  • Risks of failing to engage your owners
  • Tools & Segments: Owner Satisfaction, Maintenance Fee Payments, Dealing with Concerns and Complaints, Deedbacks, Rentals and Sales
  • Monitoring results

TBMA Webinar Conversations Series – Webinar invitations are only sent to registered TBMA members. Membership is free for timeshare HOA board members and onsite resort managers, thanks to our amazing sponsors, so sign up today on our TBMA Join page.



January 14
2:00 pm - 3:00 pm