Working with RCI affiliated resorts during the global coronavirus crisis

RCI is helping resort managers sort out changing mandates and priorities The different communications issued by many governmental authorities over the last several weeks regarding mandatory shutdowns, quarantines, and stay-at-home orders have raised questions about how vacation ownership resorts should proceed with their in-house guests. Many cities, counties, states, and territories have their own way […]


Adjustments and opportunities

By Paula DiPaola, president, Magic Tree Resort Magic Tree Resort is in Kissimmee, FL, near Walt Disney World. The news that Disney was closing due to the COVID-19 virus was one of the biggest shocks!  March traditionally is the busiest month of our entire year. We now have 10 rooms occupied out of 92.  The […]


Coping with Pandemic Repercussions

By Travis Bary, Chief Operating Officer, Capital Vacations With the unprecedented onset of the COVID-19 pandemic and the resulting expansive federal and state government travel and work restrictions, the vacation-ownership industry has experienced a precipitous and material economic impact. Although we all hope that travel and resort demand will bounce back quickly after the world […]


Re. COVID-19 Insurance Coverage/Claims Memo

By Chad Dorsey, CIC, CRIS, Vice president, Brown & Brown of Florida, Inc. Legacy resorts across the country are faced with the harsh reality of lost revenues associated with COVID-19 pandemic and wondering if this is an insurable event and if filing a claim with their insurance provider is the prudent course of action. The […]


Stoneridge Resort shutdown

By Cindy Thomas, general manager Stoneridge Resort in Blanchard, ID, shut down on March 25th for 21 days after Idaho Gov. Brad Little signed an Extreme Emergency Proclamation and issued a statewide stay-home order closing all but essential businesses. Gov. Little and public-health officials will evaluate later whether to extend the order past 21 days. […]


Service animal fraud 

People who try to pass off their pets as service animals continue to be one of the timeshare industry’s biggest headaches, said presenters at the fall 2019 Timeshare Board Members Association meeting in Las Vegas. Lenora Wilson, assistant general manager of The Carriage House Timeshare Association, defined a service animal as “a dog that has […]


Timeshare Board Members Association Announces Orlando 2020 Conference, May 17-19, 2020

Board Members and onsite Resort Managers are invited to attend for free. The TBMA Orlando 2020 Conference, May 17-19, 2020, will mark the 18th conference and TBMA’s leadership position in providing dynamic, interactive forums for education, resources, solutions, and networking for timeshare Board Members, Resort Managers, and vacation ownership industry professionals. Timeshare Owners’ Association Board Members […]