Collection Strategies, Owner Retention, and Loyalty

The collections process for HOAs is a diligent one that is handled strategically and sometimes calls for legal consideration. During the 11/12 Timeshare Board Members Association (TBMA) webinar Collection Strategies, Owner Retention and Loyalty, panelists discussed their approaches to collections, viable options, and timeshare owner loyalty. The TBMA panel included Kelly Brady-Snyder, Sr. Director of […]


Legal policy playbook for the future

A timeshare resort’s board of directors has a fiduciary responsibility to protect the resort’s assets. This is especially crucial during a crisis. No matter how many contingencies have been planned for, the board must also be flexible to respond quickly to unexpected events. During a recent Timeshare Board Members Association webinar, panelists offered their insights […]


The Importance of Requests for Proposals & Fiduciary Responsibilities

Requests for Proposals (RFPs) are necessary in fulfilling a Board’s fiduciary responsibilities. Additionally, it is essential to consult with legal counsel when preparing RFPs. On a recent TBMA webinar, panelists Joel McTague, Attorney, Frank, Weinberg & Black, P.L.; Leslee Wills, Board Vice President, Magic Tree Resort, FL; and Austin Jordan, Board Vice President, Barrier Island […]


Strategies and solutions for monetizing HOA owned inventory

As timeshare HOAs finish their 2021 budgets, they need a contingency game plan for their resorts and their owners, especially during the COVID-19 crisis. Panelists Michael Edwards, General Manager, The Cove at Yarmouth; Lori Entwistle, Managing Agent/General Manager, Scottsdale Camelback Resort; Lee Johnson, President, Premier Resorts Group; and Joseph Takacs, President, TheMVPService offered their insights […]


Examine your resort’s business fundamentals

By R. Scott MacGregor The COVID-19 story may be just beginning to unfold, but now is the time for resort boards to take a sober and critical look at their business fundamentals and determine what options are in the best interest of the majority of owners whom they represent. Timeshare resorts depend on maintenance-fee income […]


Lack of clarity plagues PPP application process

(April 8, 2020) Problems with the application process for PPP (Paycheck Protection Program) loans to small and medium-sized businesses are prompting the Federal Reserve and the Treasury Department to create a new application mechanism.  Details are expected later this week, reports Today in Payments https://www.pymnts.com/news/2020/today-in-payments-fed-plans-new-facility-smb-ppp-loans-sba-computer-crash-tangles-process/. The initial arrangement, with participating lenders taking applications for loans […]


Apply through your lender for PPP loan

(April 6, 2020) If your resort or other vacation-industry business needs a Paycheck Protection Program (PPP) loan, contact your lender first. The U.S. Small Business Administration is the source of PPP funds, but lenders are administering the program.  At present, most participating lenders are taking applications only from their current customers. Your lender will provide […]


Keeping and paying your staff

We reported on March 30th that under the CARES Act, resorts with fewer than 500 employees are eligible for a Small Business Administration (SBA) guaranteed loan. Repayment will be forgiven to the extent that the loan proceeds are used for payroll (wages, salaries, healthcare costs, retirement costs, taxes, and related costs), commissions, interest on mortgage […]


Florida grants timeshare boards broad emergency powers

The Florida Department of Business and Professional Regulation has responded to Florida’s COVID-19 State of Emergency by suspending certain conditions of the emergency powers of Common Interest Realty Associations, including timeshare resorts organized as condominiums or cooperatives. Under DBPR Emergency Order 2020-04, issued March 27, 2020, a timeshare resort’s board of directors may act to […]


Working with RCI affiliated resorts during the global coronavirus crisis

RCI is helping resort managers sort out changing mandates and priorities The different communications issued by many governmental authorities over the last several weeks regarding mandatory shutdowns, quarantines, and stay-at-home orders have raised questions about how vacation ownership resorts should proceed with their in-house guests. Many cities, counties, states, and territories have their own way […]